The Controller of personal data processing is SIA AVMM (hereinafter – AVMM), unified registration No. 40003684607, address: A7 road, kilometre 21, Ķekava District, LV-2123.
AVMM contact information regarding matters of personal data processing is: firstname.lastname@example.org, phone +371 67783266.
Personal data is any information referring to an identified or identifiable natural person, including name, surname, phone number, e-mail address.
natural persons – the customers (including potential, former and current) and AVMM employees;
visitors of avmm.lv website.
AVMM takes care of the Customers’ privacy and personal data protection, observes the Customers’ right to the lawfulness of personal data processing in accordance with the applicable legislation – Personal Data Protection Law, the General Data Protection Regulation and other applicable laws regarding privacy and data processing.
Purposes of personal data processing
AVMM processes personal data for the following reasons:
for customer identification;
for customer service;
for communication with the customer about the execution of orders;
for preparing and signing of agreements;
for communication with the contact person specified in the agreement regarding the performance of the agreement;
for delivery of orders;
for examination and processing of objections;
for debt recovery and collection;
for promotion of service use;
for advertising of services or commercial purposes;
for customer retention, loyalty building;
for administration of settlements;
for conducting customer surveys;
for the provision of information to the state administrative authorities and subjects of investigation processes in the cases and to the extent as provided by the external regulatory enactments.
Legal grounds for personal data processing
AVMM processes Customer’s personal data based on the following legal grounds:
for the signing and execution of the agreement – to sign an agreement upon the customer’s application and to ensure its execution by contacting the contact persons provided in the agreement;
for order execution and communication with the customer;
subject to the Customer’s – data subject’s – consent;
for lawful interests – in order to fulfil the duties assumed by AVMM and its customer or as specified in an agreement, or based on the legal interests of AVMM as specified by the law.
The lawful interests of AVMM are:
to conduct its business;
to provide the services of document reproduction and post-processing;
to save the Customer’s applications and submissions on the execution of orders, notes on their execution, including those made by e-mail, and on AVMM websites. Customer e-mails are stored for 8 months;
to analyse the operation of AVMM home pages, websites, to develop and implement their improvements;
to take actions to retain and to attract customers;
to design and to develop goods and services;
to advertise its products and services by sending promotional messages;
to send reports on the progress of the performance of the agreement and events relevant to the performance of the agreement, as well as to conduct Customer surveys on the goods and services and the experience of their use;
to apply at public administration and operational institutions and to the court for the protection of their legal interests.
Personal data processing and protection
AVMM processes Customer’s data using modern technologies, taking into account the existing privacy risks and the reasonably available organizational, financial and technical resources of AVMM, including security measures such as firewalls and intrusion protection and detection programs.
Categories of personal data recipients
AVMM shall not disclose any personal data of its Customers or any information obtained during the provision of services and during the term of the agreement to third parties, except:
if the data must be transferred to the relevant third party according to the signed agreement in order to perform any function (for example, delivery) in accordance with the express and unambiguous consent of the Customer;
to the persons provided for in the external regulatory enactments upon their justified request, in accordance with the procedures and to the extent as specified in the external regulatory enactments;
Personal data storage duration
AVMM shall store and process the Customer’s personal data as long as at least one of the following criteria exists:
only as long as the agreement signed with the Customer is valid and the contact person specified in the agreement has not changed;
while AVMM or its customer can enforce its legitimate interests in accordance with the external regulatory enactments;
while any of the parties is legally obliged to store the data;
while the Customer’s consent to the processing of their data is still valid, unless there are other legal grounds for the processing of the data.
After the circumstances referred to in Clause 10 cease to exist, the Customer’s personal data shall be deleted.
Access to personal data and other rights of the Customer
The Customer may receive the information pertaining to the processing of the Customer’s personal data specified in the regulatory enactments.
The Customers may submit their request for the exercise of their rights by e-mail to email@example.com.
Upon receipt of the Customer’s request for the exercise of its rights, AVMM evaluates the request and executes it in accordance with the regulatory enactments.
AVMM sends responses to the Customer electronically to the e-mail address specified by the Customer.
AVMM ensures the fulfilment of data processing and protection requirements in accordance with the regulatory enactments and in case of the Customer’s objections performs useful actions to resolve the objection. However, if this fails, the Customer has the right to apply to the supervisory authority – the Data State Inspectorate.
Customer’s consent to personal data processing, and the right to revoke it
By placing an order electronically (by e-mail), the Customer agrees to the processing of Customer’s data, which is required to contact the customer about the execution of the order.
Data that can be processed – name, surname, telephone number, e-mail address, delivery address, if such is required.
Revocation of consent does not affect the data processing that was carried out, when the Customer’s approval was still in effect.
Revocation of consent does not interrupt any data processing carried out on other legal grounds.
Communication with the Customer
AVMM communicates with the Customer using the contact information specified by the Customer (phone number, e-mail address).
Communication on commercial information about AVMM and/or third party services are implemented by AVMM in accordance with the external regulatory enactments or in accordance with the Customer’s consent.
The Customer’s consent to receive commercial information are valid until revoked. The Customer may revoke their consent to receiving any further promotional messages at any time, by e-mailing such request to firstname.lastname@example.org .
AVMM ceases the sending of commercial statements, as soon as the Customer’s request is processed. The processing depends on technological capabilities, which can last up to 72 hours.